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Customer Experience, Emotional Intelligence, and Presentation Trainer
Presentation/Professional Presence
Our first impression in the workplace is controlled by our ability to present well and project a professional image. Participation in this program will include identifying the skills to master, practicing with immediate video and instructor feedback, and learning to enjoy public speaking and professional presence. This program is also offered in a virtual format.
Emotional Intelligence
Over half of our job success is based on our level of emotional intelligence. It is critical that we understand what high Emotional Intelligence (EI) looks like and how it relates to our personality and our Intellectual Quotient (IQ). Participants will leave understanding the four components of EI, how to improve their EI, and what high EI can do for their career success and earning potential. This program is also offered in a virtual format.
Customer Experience
We like to tell most everybody about our bad customer service experiences. We don’t like to tell anybody if those experiences are directed at our own business or us personally. In this program, everyone leaves with a measure and strategy to multiply their value added customer service. This program is also offered in a virtual format.
Stephanie did a fantastic job with her emotional intelligence presentation! It’s been one of the most popular presentations we’ve offered over the last few years. Stephanie is so easy to work with; you can count on her presentations resonating with the audience as she blends high-energy and humor with great information.
Stephanie Salasek’s method of delivery is energetic, fast-paced and entertaining! She caters to individual needs and has an innate ability to “connect” with the audience to make learning more enjoyable!
Stephanie has a passion for developing the soft skills which are so critical for today's professionals. Integrating her understanding of adult learning theory, practical tips and energetic presentation style, Stephanie creates effective and engaging training sessions designed to improve employee performance.
In my 29 year career, Stephanie is one of the most customer focused individuals with whom I've worked. She understands the entire spectrum of customer service from first contact to follow-up. I have contracted for her training and professional development services numerous times. She is a dynamic speaker with an impressive and non-negotiable commitment to delivering an engaging, meaningful, and memorable experience as both a presenter and trainer...all the while ensuring she is meeting the needs of her audiences and client(s).
Stephanie Salasek is a talented facilitator/educator/presenter. Her knowledge of the educational process and her ability to engage her audience are her strengths. And her passion for her topic and participants is the added bonus. It has been my pleasure to know and work with Stephanie.
I worked with Stephanie on improving public speaking skills spring 2020, which is a different time considering a variety of factors and situations. We started as a face-to-face format and changed to virtual meetings with social distancing considerations. Stephanie was very flexible in adapting to the meeting format changes. She is very knowledgeable and resourceful in coaching and mentoring on public speaking. I have learned a lot from Stephanie and will definitely use the skills I have learned in my work and career.
I had the opportunity to receive some coaching advice from Stephanie related to my business start-up. Her enthusiasm, authentic feedback, and professional guidance was beneficial and provided a number of excellent, valuable recommendations that have inspired my business initiatives. She is a good listener and easy to engage with.
I hired Stephanie to help prepare a professor for a plenary speech at an international conference. The plenary speech was a great success and the professor has a new set of skills for future presentations.
Are you looking for an engaging presenter to work with your group?
Stephanie brings her humor, flexibility and break-the-script mentality to the workplace with ease.
