Customer Service,Emotional Intelligence, and Presentation Trainer
Our first impression in the workplace is controlled by our ability to present well and project a professional image. Participation in this program will include identifying the skills to master, practicing with immediate video and instructor feedback, and learning to enjoy public speaking and professional presence.
Over half of our job success is based on our level of emotional intelligence. It is critical that we understand what high Emotional Intelligence (EI) looks like and how it relates to our personality and our Intellectual Quotient (IQ). Participants will leave understanding the four components of EI, how to improve their EI, and what high EI can do for their career success and earning potential.
We like to tell most everybody about our bad customer service experiences. We don’t like to tell anybody if those experiences are directed at our own business or us personally. In this program, everyone leaves with a measure and strategy to multiply their value added customer service.